If you have any further questions, please contact our Billing Specialist, Lisa at (585) 697-3517

What happens if I get the loading icon after entering payment?
- Check your web browser to ensure you are using one of the preferred browsers. We suggest Google Chrome and Edge. Browsers like Internet Explorer and Fire Fox have proven to cause issues with multiple web based platforms.
Can I get a receipt for proof of a medical payment for my Health Savings Account (HSA)?
- A payment receipt will automatically be emailed to you. Save this receipt along with your original bill for HSA purposes.
Why is my email address required for online payment?
- Your email address is needed for your transaction receipt to be automatically emailed to you.
I accidentally entered the wrong account number or paid the wrong amount. What do I do?
- If these or any other problems occur, please contact Lisa at (585) 697-3517.
Is this a secure form of payment? How do I know my credit card information is safe?
- We do our best to ensure your information is as secure as possible. The online payment gateway has a Class 3 EV SSL CA-G3 certificate. Click on the blue words "Secure Transaction" on each checkout page to read about the security of your sensitive data, or see the image below: